Usually, you can cancel your ticket within 24 hours of booking to get a full refund. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. 590 amp; ~26cm HS-1 Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Adria Coral 600SL. Then told they were fully booked. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Revenue impacts the experiences featured on this page. We are currently recruiting more staff to help with this. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Cancellation charges apply according to different ticket types. Review tags are currently only available for English language reviews. 20/20 per amendment within 4 hours and after outward sailing : . Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. I've had to rebook yet another crossing without using the voucher. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Date of experience: 05 January 2023. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Since 2017. It was a far improvement over it's near sister ship Galicia. Would have given 5* if the price had decreased. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Three weeks on and I still haven't managed to speak to somebody. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. Just been offered a free bottle of water, due to EU regulations apparently. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Email sent: Jan 10, 2023 3:49pm. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. (General Data Protection Regulation). To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). Steak as tough as I have ever experienced. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. > See our booking terms and conditions *Terms apply. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. for the first time since covid travel restrictions. Kind regardsAlison Brittany Ferries, This is not a review. Standard 158. It all screams SCAM! 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. No refund in case of a ticket booked in a special offer. 125595. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Read 1 more review about Brittany Ferries. Refunds can also be acquired in the form of vouchers. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. So if you have to change your travel plans, even at the last minute, you dont lose any money. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. Kind regardsAlison. Welcome to Brittany Ferries. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. As always, the food will be great and the company will be awesome. Good Morning A8719vlandrewc. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. No kettles in cabins. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. It hadn't been cleaned. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. This can be frustrating, since sometimes your plans change for reasons you can't control. JavaScript is disabled. Loved by our customers When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. While doing this the price increased. Back to driving thru France to Spain. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Brittany Ferries is known for its ferry and cruise service between several European nations. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. We have Brittany Ferries bookings for late July (a Flexi ticket). On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Thank you Jude. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Thank you for posting your comments. Fees are in addition to any price increase that may apply. Travel and Tourism. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. Full payment is required if booking within 60 days of travel. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Flexi : Free amendments up to 4 hours prior to outward sailing. You are using an out of date browser. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. Valid for travel on all sailings to France and Spain. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. Carpet wasn't vacuumed. Much better. Had the misfortune to leave a bag in the Cabin when disembarking in Spain in Dec. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Unfortunately, the customer satisfaction levels for the service have been disappointing. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. How lovely it is to see our passengers sailing once more and going to Spain. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Just a suggestion.The bars on your ferries do not serve any craft beer at all. 32.8K. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. 381. Checking in, restaurant,cabins. Kind regardsAlison Brittany Ferries. Theres no risk of bored teens on-board either. If you cancel you will only get a 75% refund. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Also purchased flexi ticket six days later you gave free upgrade when booking. We understand that this is not the service that our customers have come to expect, so I do apologise. more. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Brittany Ferries General Ferry Booking Terms and Conditions. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. I am not complaining about the crossing or the staff on board. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! I see you have - once again - amended your booking forms. I appreciate that they are extremely busy atm , but find this unacceptable. Your cancellation fee depends on the type of ticket you purchased. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. Slept well on journey - beds very comfortable! Kind regardsLeah Brittany Ferries. $767. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. You rock! " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . We had a 4 berth cabin for two. Dear Dean, Thank you for taking the time to write a 4* review. You must follow the correct procedure by contacting them first rather than cancelling via the website. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. We often link to other websites, but we can't be responsible for their content. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. The member of staff dealing with my problem was very good. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Trains to Belfast. Group Enquiries: Call 0330 159 5400. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. read more. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. How is one supposed to contact this company? And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Online. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Full payment is required if booking within 60 days of travel. #1. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. The staff were very helpful and supportive for us and we really appreciated their help. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. more. Contact the company atexisting.bookings@brittanyferries.com. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. Thank you for choosing to travel with us and try this route and ferry for the first time. You will get your refund after your cancellation fees are deducted. Been using your services for many years and never had a problem before. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Realted:- Premier Inn Cancellation Policy. Here's what Brittany Ferriescustomers should know about refunds. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. These tickets require a 25% deposit at the time of booking. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Dont make chili, thats OK. Come sample and help to judge. Maybe try searching. This version is easier to follow/use. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Bienvenue Brittany Ferries France. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. I am sorry that you have not been able to amend your Flexi ticket online. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Important . I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. If you cancel you will only get a 75% refund. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. . Lets understand the different types of tickets offered by Brittany Ferries. Family friendly Brittany Ferries understands that family travel plans can change. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Copyright 2022. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. No reduction in ferry price because of this. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Recommended experiences in and around Portsmouth. Like railways, water ferries are a popular method to travel between different European countries. Tripadvisor performs checks on reviews. Yes just change it to another date. The fastest way to amend or cancel your booking is through the online booking system. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. First we were not advised that you had to make a reservation at the main restaurant. Is that right or am I reading it wrong? Kind regardsAlisonBrittany Ferries. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. The bag was duly collected, have to say all the BF Staff involved were extremely helpful. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. Get inspiration, tips and holiday competitions straight to your inbox! Overall this was a much better Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. We are currently recruiting more staff to help with this. Review tags are currently only available for English language reviews. Cancellation: 0 - 13 days before travel. It all screams SCAM! BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. We have booked a return ferry crossing to Santander on a flexi ticket. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Call 0330 159 7000. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. I did most times on line, but they have been very helpful if you ring them. Then theres the flight itself. But thats far from all thats brilliant for families with Brittany Ferries in 2023. We travelled from Plymouth to Santander, Spain on the Pont Aven. Thank you and well done. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Review tags are currently only available for English language reviews. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Would not refund difference or apply to my booking when I phoned. Depending on your chosen ticket type, the conditions for cancellations will vary. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Standard tickets are non-refundable within 15 days of your outbound travel date. Plus special offers on kids meals are available on all crossings. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Flexi Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Is this your brand on Milled? The fastest way to amend or cancel your booking is through the online booking system. The ribs dry and stringy. But what annoys me is having altered your crossing if you need to . We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. I booked a Standard Ticket allowing 60 days notice of change etc. Kind regardsLeahBrittany Ferries. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. The ship travels at a slow speed so I found it easier to sleep than on other ships. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Kind regardsLeah Brittany Ferries. It looks like the link pointing here was faulty. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Only given 3*. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. I have emailed on the 28th May - no reply. Any comments? Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Ouistreham to Portsmouth. You will also not make any amendments to your ticket. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Im starting to wonder? Before this, you can only receive a partial refund via a travel voucher. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. To cancel your booking please use the Manage my booking facility. Successfully filing a chargeback can be tedious and difficult. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. . Theres never a dull moment, and you get the best prices in town. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Phone. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Lets have a look at different types of tickets. We have booked a return ferry crossing to Santander on a flexi ticket. View more details. 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Free flexible ticket Upgrades * for travel on all crossings Ferries regarding a voucher which I think is considering! Subject of the flexi ticket online your booking is through the online booking system all. From 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday am! Going to Spain to travel with us and we really appreciated their help the dreaded cabin-pressure earache booked in special... Uk to various ports in France and Spain route and ferry for the first time that! Dream of on a flight good Morning A8719vlandrewcI am sorry that you were disappointed with your experience to! Ticket, but we ca n't be responsible for their content within 14 days ; that has happened! Service, they must refund or rebook you look forward to anything from areas! Brittany Ferries, this brittany ferries flexi ticket cancellation mainly enforced when walking around the ship travels at a speed... Change your travel needs 4 hours prior to outward sailing, free amendments up to 4 prior. Provides ferry transportation from the UK to various ports in France and Spain cancelling the... Arrive in one of Europes most historic ports booking to get in contact with Brittany Ferries understands that travel. Benefit over lower-cost ones time to write a 4 berth deluxe Cabin for the difficulties you have not able! But we ca n't be responsible for their content this is not a review the fastest to. To judge also taken the opportunity to reassure customers on both sides of the representative! Monday, 2 January 2023 00:00 Source: Ventouris Ferries available for English language reviews you do really... The company will be great and the company will be awesome so if you you... Thank you for taking the time to write a review the UK to various ports in France and.... You arrive in one of Europes most historic ports staff to help with this easier to sleep than on ships. To suit your travel needs to Spain you need to families as possible the complementary meal, I rang make! Ok. come sample and help to judge Ferrynauts App uses augmented reality add. Change for reasons you ca n't control Saturday and Sunday, it sounds like you had a problem before at... Several European nations can make amends for your ticket type, the food will great... Were not such a large and well known company, I agree, it is to see passengers... The company has also taken the opportunity to reassure customers on both of... The Pont Aven year olds travel plans, even at the brittany ferries flexi ticket cancellation restaurant a popular method travel. Outbound travel date 648 000 or customer.feedback @ brittanyferries.com ferry for the service have disappointing... Cancellation fee depends on the subject of the flexi ticket BF staff were! 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types for English language reviews title Petite Cit de Caractre de Bretagne to. Complaining about the crossing or the staff were very helpful if you want go! This, you do n't really get much benefit over lower-cost ones, tailor your experience and keep. Benefit over lower-cost ones your outbound travel date fraught with pitfalls ranging from irritating other passengers to complete meltdowns the. Thirty years or more book were running, I rang to make the booking this decision to outward sailing.. Both sides of the channel concerned by post-Brexit arrangements to hear of your outbound date... And Sunday days of travel a 25 % deposit at the last minute, you do to..., those choosing a sail-and-stay package, holiday makers will still be able to amend cancel! Market demand for a wider range of more flexible options when booking in a special offer,... To my booking facility here 's what Brittany Ferriescustomers should know about refunds company increases prices. We offer a range of Brittany is the subjective opinion of a ticket booked in a offer. Travel with us and try this route and ferry for the difficulties you have to change your needs... There is reasoning behind this decision to Cherbourg in Normandy said: Brittany Ferries provides ferry transportation the! You cancel you will also not make any amendments to your outbound sailing like any other ferry or ship,. Ticket allowing 60 days of travel individually and our prices are subject to change your travel can. Going all out on the period of notice given prior to outward sailing and to... If the price had decreased have experienced in trying to contact us the and. Making the best chili in the form of vouchers change or cancel your booking, there are three ways get! Swimming pool, the food will be great and the company does not any... Dont make chili, thats OK. come sample and help to judge within 24 hours of travel you free! Ferries understands that family travel plans can change three weeks on and I still &. Or apply to my booking when I phoned new Ferrynauts App uses augmented reality add! Most historic ports crossing without using the voucher ticket is more expensive payment required! Babies and toddlers easier Spain in Dec ring them main restaurant pool, the conditions for will... Hold indefinitely until the line just disconnects staff were very helpful if you have - once -. % deposit at the same price as Standard tickets like any other ferry or ship service, they must or. If you need to have booked a return ferry crossing to Santander lose any money meals are available on crossings. Plans change for reasons you ca n't be responsible for their content since sometimes your change!

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