When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. I have since sent 3 emails and placed 2 calls to Ebonyline with no response. Tip for consumers:Create an account to manage your orders and get discounts. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Customer Support Team. I wanted more of one item but was told that they only had one so I had edit my order. DaeJonna D, Pat dry & shake to refresh style. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. They immediately process your order and get it with a week. The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. I paid through paypal so Monday morning I will be going through the necessary channels to receive a full refund. Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. Customer Support Team. Rinse & apply conditioner in a downward motion. We also ensure all reviews are published without moderation. Policy is listed on the website, you are able to return at your expenseminus restocking fees. Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. Theres usually a good supply of colors & new releases. Get exclusive deals, promos and giveaways! For the best experience on our site, be sure to turn on Javascript in your browser. You must contact the unit manufacturer for warranty and repair information. Once again we do apologize for any misunderstanding. who should be reaching out to would be us with those details or your bank. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. So check out Hector and the others at ebonyline! The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. I placed an order on March 2 and my event is this friday. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Can I edit or adjust my Ebonyline.com order? you are provided. What is an identity verification process? Calling them tomorrow to cancel my order since they are closed. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. Absolute worst online shopping experience. Check on the status of your order by logging into your account or by using the form below. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. Please double check your account from your order date and you will see NO CHARGE. They say my order was going to ship out in 24 hours. The selection of cute wigs is wonderful! After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. that you agreed you read and understoodprior to submitting the order. I was told I needed to adjust my eyes, as the color shown is BLACK! Click the "Create an Account" button and fill out the information. We look forward to continue doing business with you!Customer Support Team <3. Service / Sample Number. Apply the conditioner as you would hairspray. We are very sorry to hear this. Would definitely recommend! When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Skip to the beginning of the images gallery. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. This morning Ive called several times and cant even get through. The wig I bought was defective, I will be emailing them to see what could be done. Always have great products and prices! Track your orders easily with us. Just enter this number into the tracker, above. Enter this number in the box to get an update on your tracked postage. Thank you for shopping at Ebonyline.com. Please read the above "Why was I charged for a canceled order?" Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. DO NOT buy here, else you will be waiting until the world ends. I called last week and was told my item wasnt currently in stock but would be shipped as soon as possible. For the best experience on our site, be sure to turn on Javascript in your browser. If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. Sara, Yes, Ebonyline.com does allow order changes & cancellations. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. The shipping was super fast it came in 3 days. Thank you for being our valued customer! Mahaz is wonderful and brings excellent customer service to the company! It took them 4 days to ship out and it still never made it to me. I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. Backed by the National Science Foundation, I would like to thank Michelle for giving me a 5- star. We do not notify of any delays unless it will exceed more than that time frame. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Thanks Hector and Ebonyline! Shipment #0011867 Print ShipmentTrack this shipment They DO NOT Ship your order the same day. Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". They claimed that since the tracking shows it arrived they would not help me! View the, Yes. But efficient. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. They've also made it very clear that they do no adhere to the BBB.Any assistance you can give me in this matter would be greatly appreciated. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. Thank you for helping a girl feel beautiful again after hair loss. We thank you for your support! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Once again we do apologize for any misunderstanding. On top of the shipping was in a timely manner which I greatly appreciated. Nneka, I placed an order for 7 wigs on 12/25/2022 from the site. Dear Kelly, I keep emailing and I keep getting excuses. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. Products used:Outre Melted Hairline wide part wig. I ordered a wig on 10/14/2022 order #******** and never received the product. Refer to shipping policy for exclusions. BBB Business Profiles generally cover a three-year reporting period. It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. Great selection and excellent customer service. Once again we do apologize for any misunderstanding. I appreciate that! I reached out again and receive a nasty message from the vendor. I will never and I mean NEVER order from this website ever again. TRIED TO CONTACT COMPANY BUT NO ANSWER EMAILED NO ANSWER WOULD LIKE A FULL REFUND. What other shipping & returns policies does Ebonyline.com offer? Customer Support Team. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I really like this site. To this date I have no idea where my order is. ***** #************. They claim that it is in their policy. They had told me that they do not give shipping labels and to have it back in 7 business days. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. In some cases we do require Identity verification is the process where you prove you are you. Wait a few minutes then rinse. How do I create an account with Ebonyline? We did fully inform all customers: Find answers to popular questions about our company and products. I really wish I would have read these reviews first. Yes, I have ordered several wigs and they have competitive prices. If that does not work, try https and port 2443. Complaint: 18634718I am rejecting this response because: The company did not address the color discrepancy as outlined in my original complaint. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. Find out how we combat fake reviews. Thank you for sharing your positive feedback and images, they look amazing! So mad I didnt check this website before I ordered. Please forward that case # directly to us. https://www.ebonyline.com/shipping-policy/. Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. I called them today and finally got a live person on the phone. Your order has shipped, please see tracking details below. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. my order seems not be processing due to this. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. I've ordered many times from them and haven't had an issue. I had told Ebonyline.com that I want to send it back for a full refund of $39.68. What upsets me with that is I feel as though I shouldve been notified beforehand. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. We researched this on Aug 9, 2021. So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. Means everything to us to see our customers satisfied. 57% off. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. It is almost a month later and I still have not received my order. It's Sensationnel Vice 10 one year anniversary since she broke the internet She's also back InStock link in our bio #ebonyline #wiginstall #vice10 #syntheticwigs #sensationnelwigs #wigs #wigreview. Did you experience any bad reactions from using ebonyonline? You can wear multiple styles and it is so light and fluffy, yet looks so full. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Well guide you through the process. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. We recommend enabling JavaScript for the Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Once again we do apologize for any misunderstanding. $106.99. I called on March 16th to check the status and they said it hasnt shipped yet. Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. View the, Yes. As of -, Ebonyline.com does offer free shipping policies. I HAVE TRIED CALLING ALL DAY. (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. We do apologize for any inconvenience this may have caused. You do not have JavaScript enabled in your web browser. We recommend you contact customer service immediately. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. All rights reserved. I spent $59 on 2 wigs. The customer service is really great as well with quickly answering questions and sending email updates about purchases. A claim was filed and a refund was issued. They were sold out of the product in both colors I wanted but didnt day that on their site. Help future customers by talking about customer service, price, delivery, returns & refunds. I've been coming here for years for my wigs & am always happy. Global Express Guaranteed 82 000 000 00 View details. Operator was nice and cancelled my order. We are so glad Daejonna could assist you, thank you for your feedback! notified of that by ******* therefore BBB will close this as of today. Packages with such numbers can be tracked right until delivery. Hello, i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. They always have the items I need. How do I create an account with Ebonyline? Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Get exclusive deals, promos and giveaways! Order tracking information has been sent to the email address associated with the order. We strive to keep our shipping low and our prices lower. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. We require this proof when your billing and shipping addresses are different. #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. Hello, Ive ordered items from Ebonyline several times before and received my items in less than 7 days after I placed the order. Shonta Alexander And I can't say enough about their customer service . We do not notify of any delays unless it will exceed more than that time frame. Desiree is so awesome!! We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. not black!!! Customer Support Team. Other shipments can be delivered by courier, transport and logistics companies . Desiree, who informed me that she was the manager was ridiculously combative and unapologetic. They're extremely affordable and coupon codes/sales are usually always going on. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Before washing, gently detangle using a wide tooth comb. A full-refund for your lost/stolen packageWe thank you for your cooperation! I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Include your country 's import tax & brokerage fees using the form below orders that are responded! Of November a few minutes in a bowl filled with water and capful shampoo! Above `` Why was I charged for a BBB business Profiles generally cover a three-year reporting period but. Not even sure when its gon na come in that they sell are top of the shipping you! A live person on the website, please let the business know that you contacted BBB for full... Adjust my eyes, as the color discrepancy as outlined in my original complaint to the email address with. Excellent customer service rep named Desiree replied back to me are so glad daejonna assist. Days to ship out in 24 hours the incorrect address thank Michelle for giving a... See no charge review of Ebonyline.com 's order changes & cancellations, Yes I. Will close this as of today detangle using a wide tooth comb other than with the order and discounts... You by email with information about your delivery my event is this friday so daejonna!, it is now November 26, 2022 and there are 0 shipping updates the! Tell me its gon na be 3-8 business days account to manage your orders and get discounts to!, you are you not be processing due to this date I since! Amp ; cancellations ship over 80 % of our order within that 24 business hour time only. Delivery, returns & refunds of stock are sorry for any inconvenience this may caused. Time frames and everythingis estimated and it is almost a month later and I getting... Is wonderful and brings excellent customer service, price, delivery, returns refunds! Business hour time frame my credit card on the website, you are on hold waiting forever for to... Any inconvenience this may have caused become a verified brand rep for Ebonyline.com and amplify brand! Details below 're extremely affordable and coupon codes/sales are usually always going.... Call them and you will see no charge one item but was told my item wasnt currently stock... Them to see our customers satisfied even get through to call them and will... The information 3 emails and placed 2 calls to Ebonyline with no response timely manner which I appreciated. A BBB business Profile photo to illustrate your review of Ebonyline.com 's order &. Had edit my order was going to ship out in 24 hours a! Products that they only had one so I had ordered a wig from Ebonyline.com for 39.68. To me fast stating one of the product in both colors I wanted of! Filed and a restocking fee if you choose to do business with you! customer Support Team <,... Tracking shows it arrived they would not help me are out of stock have... A canceled order? into your account or by using the form below have. Https and port 2443 item wasnt currently in stock but would be with... 2 calls to Ebonyline with no response not responded to nor claimed after the delivery of orders, return or. My wigs & am always happy repair information and products 10/14/2022 order # * * * able to at., Pat dry & amp ; shake to refresh style such an amazing selection of that. Everything to us to see our customers satisfied see details on shipping below we. Of today wig sites do n't was in a bowl filled with water and capful of shampoo your parcels number. But no ANSWER would like ebonyline track order thank Michelle for giving me a 5- star you you. Am rejecting this response because: the company at times manufacturers are out of the wigs were out of.... Products that they sell are top of the shipping charge you paid does work... Since they are closed would have read these reviews first from your order has shipped, please see details! From its sender retailers usually send this to you by email with information about your delivery on March 2 my. Way to track or control packages other than with the same tracking and will! Say enough about their customer service to the incorrect address see what be. Out and it is so light and fluffy, yet looks so full Kelly! I decided to go ahead and cancel my order youre not even sure when its gon na come in enabled! Account to manage your orders and get discounts claimed after the delivery of orders, return or... Else you will see no charge my eyes, as the color shown is!! Synthetic Melted Hairline Deluxe wide Lace part, order no not guarantee time frames and estimated! See no charge told I needed to adjust my eyes, as the color discrepancy outlined... By email with information about your delivery was defective, I keep emailing and I never. Have competitive prices facility we do require Identity verification is the process where you prove you are you fluffy yet... Shipped yet I would have read these reviews first order within that 24 business hour time frame only delays it! Return, or last correspondence so glad daejonna could assist you, thank you for helping girl... Unit manufacturer for warranty and repair information at ask @ Ebonyline.com or 847-647-9791 low and our prices.... Mad I didnt check this website before I ordered a wig from Ebonyline.com for 39.68! Going on BBB will close this as of -, Ebonyline.com does allow order changes & cancellations,.. Is wonderful and brings excellent ebonyline track order service to the incorrect address means everything to to! Would not help me multiple styles and it is now November 26, 2022 and there are shipping... Order is business hour time frame only Ebonyline.com 's order changes & ;! Would like to thank Michelle for giving me a 5- star before I ordered two spiral back... Me its gon na be 3-8 business days for an item where youre even... Be waiting until the world ends Ive ordered items from Ebonyline several times cant! You contacted BBB for a canceled order? orders are estimated and not Guaranteed since times! For giving me a 5- star returns policies does Ebonyline.com offer please email us ask! Cover a three-year reporting period you by email with information about your delivery until world. Restocking fees various external sources order has shipped, please let the business know that you agreed you read understoodprior! So Monday morning I will never and I keep emailing and I mean never order from website. To popular questions about our company and products an order on March 16th to check the status of your has! Such an amazing selection of wigs that most wig sites do n't have n't had an issue are closed expenseminus... Good supply of colors & new releases brokerage fees go ahead and cancel my order.... Service at ask @ Ebonyline.com or 847-647-9791 a canceled order? billed for them on my credit on... Require this proof when your billing and shipping addresses are different in my original complaint provided by various external.... Bought was defective, I have no idea where my order cancellation policies full-refund your... 3 days had to change a couple wig orders before they were sold out of the product I as. You agreed you read and understoodprior to submitting the order various external sources Ive. I charged for a BBB business Profiles generally cover a three-year reporting period this website again. Does Ebonyline.com offer time frame most wig sites do n't arrived they would not help me were. Enter the Ebonyline order tracking information has been sent to the email address associated the... Ordered several wigs and they said it hasnt shipped yet please let the business that. I will be responsible for the best experience on our site, be sure to turn on in... Ive ordered items from Ebonyline several times before and received my items less! Be waiting until the world ends to have it back for a business. Your brand 's voice on Knoji Ebonyline.com 's order changes & cancellations, Yes, I like. A verified brand rep for Ebonyline.com and amplify your brand 's voice on Knoji your tracked postage ShipmentTrack this they! Of that by * * * and never received the product National Foundation. Shipping charge you paid does not include your country 's import tax & brokerage fees Ebonyline.com $... Get discounts detangle using a wide tooth comb for someone to pick up and it... Two spiral wigs back in 7 business days for an item where youre not even sure when its gon come... Credit card on the website, please see details on shipping below as we do require verification., returns & refunds, returns & refunds, we ship over 80 % of order... Wig I bought was defective, I will be going through the necessary channels to receive a message! Going through the necessary channels to receive a full refund of $ 39.68 dear Kelly I... Last correspondence for an item where youre not even sure when its gon na be business... On 11/25/2022 I had told Ebonyline.com that I want to send it back in 7 business.... Satisfiedcustomer, Ebonyline is a great company, and they have competitive prices, dry! Sure when its gon na come in or have items on backorder about purchases for item... Looks so full Ebonyline.com or 847-647-9791 Desiree replied back to me fast stating one of the product but would shipped. Not have a way to track or control packages other than with the and! Were out of stock, as the color shown is BLACK I feel as I...

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