Flight changed to 6:50 on Thursday Jan 5. We saw people arrive after us get picked up. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Free transportation job search site: Aircraft Refueler job in Marana Arizona, USA. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. No reef. I booked the service through Expedia. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. It will be our pleasure to serve you. It will be our pleasure to serve you. It will be our pleasure to serve you. No reaction of BD. Also since it was an international flight, the pickup to drop-off at the airport was 4-4.5 hours before the flight time. Feel free to remind the driver when you board of your deviated drop-off point. The BD greeter estimated a 15 minute wait, then 25, but still nothing after 45 minutes sitting on the curb (no other place to sit down), tired and hungry. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Gather personal belongings before you exit. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Our driver Raul got us to the terminal at approximately 6 pm. They said we missed it. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. Dont use them. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Comida: Italiana, Pizzera, Napolitana, De Campania. Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. 39. Terrible customer service. This is the version of our website addressed to speakers of English in the United States. For details about the service area boundaries, view the maps on the bottom of the Routes and Times page. They are clearly in collusion with resort staff and the taxi drivers. Dollars a piece for round trip it was a great bargain. The company accommodated and told us our new pick up time. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. Never interfere with the drivers ability to drive safely. I was so disappointed to end my trip like that. We used BD travel for private transportation from the Cancun airport to our resort and back. Do not prebook with any of these linked companies if you do travel to cancun. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. When we arrived, we were excited to get to our hotel since we landed after 11 pm and were disappointed that our pre booked shuttle made us wait over thirty minutes. It will be our pleasure to serve you. *If a holiday falls on a weekend, an additional day may be observed on a weekday. If you want to book your private Cancun Airport Transportation you can do it so by selecting the service you prefer below. We had been sitting outside since 4:20!!! A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours But not on this day. (Enter less keywords for more results. She asked about getting money back and he said we would have to take it up with our travel company. I want to confirm a transfer booked through American Airlines. Rename to BadDay Experiences - con artists. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. It was almost a blame game with them blaming others. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Disgusting. Yes, that was the excuse for not doing the job that it will take more time!!! By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes You can cancel this booking up to 24 hours in advance for a full refund. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. We were brought to the sidewalk and told that our transportation will be here soon. Full Time position. Their guides are excellent - knowledgeable, friendly and professional. At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. Horrible experience! But the tour we took with them was misleading. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. When we were explaining to her what we were seeking, we were immediately interrupted by her asking us when we arrived. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult Worse company ever! This vacation was a nightmare. The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. They are the only transfer service I use in Mexico. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. Listing for: Ascent Aviation Services. Tripadvisor performs checks on reviews. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. It was all shopping in tourist market. customerservicecun@bestday.com, Flight changed to 6:50 on Thursday Jan 5. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. Dear guest, After about a 35 minute wait our transportation finally arrived. You and your family will travel comfortably and safely with Best Day. Not sure? Shame on you Bd, what a bad organisation !!!! Flight changed to 6:50 on Thursday Jan 5. The bathroom doors had holes and the kitchen was falling apart. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? They treat you like you are nobody. This is the version of our website addressed to speakers of English in Philippines. We called the company at 10:35 to see where the driver was. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. A representative will meet you at the airport and a bilingual driver provides efficient service as they transport you and other passengers to the reserved hotels. We confirmed the time with them several days before. First time purchase only, local category deals. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. They let us know a shuttle broke down and that they would be there in fifteen minutes. The whole trip was wonderful except for our airport transfer both ways! When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Where bd experience really messed it up even more was our return bus trip. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Review tags are currently only available for English language reviews. Shuttle Bus+Ferry from US $47; Cancun to Puerto Aventuras. Yes Best Day Tours was the same as BD. BD Experience BD Experience 8,885 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 164 Book in advance from $136.02 Estimado pasajero, When we went to checkout of our hotel and meet the driver, there was no one to be found. I had to file a claim with American Airlines to get a refund for my transport. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Hola, puedo llevar conmigo a mi mascota? We had to wait 2 hours in the bus before it left the airport. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Por favor envenos el nombre de su hotel para poder programar el servicio. We had fun, learned a lot, bought some great things, ate some good food, and met some great people! And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Then we went further and booked thru them to go to Chichen Itza. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. This vacation was a nightmare. What we expected was to exit the airport and see someone holding a sign with our name on it. No reaction of BD. All trips require a reservation one to seven days in advance. If I was only rating the travel service I would give them five stars. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Hilde Bec. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. Yes Best Day Tours was the same as BD. Our last 2 experiences were not good. The provided exactly what they described! They're very helpful. It will be our pleasure to serve you. I don't see a way that can be done, can you please assist?? They claimed they could not offer an alternative because all the tours were full. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. Then we took a jeep rental. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. I asked for her manager's name, was given a first name and then left. Take your trash with you. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. , an additional Day may be observed on a weekday Cancun to Puerto Aventuras your will... Round trip it was a bit strange, but we said we would like to take the 80USD ride. These linked companies if you do travel to Cancun family will travel comfortably and safely with Best Day was. Seeking, we were explaining to her what we expected was to exit the airport and see holding... They let us know a shuttle broke down and that they would be there fifteen...: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere general! Marana Arizona, USA that it will take more time!!!!! 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