When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. I have since sent 3 emails and placed 2 calls to Ebonyline with no response. Tip for consumers:Create an account to manage your orders and get discounts. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Customer Support Team. I wanted more of one item but was told that they only had one so I had edit my order. DaeJonna D, Pat dry & shake to refresh style. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. They immediately process your order and get it with a week. The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. I paid through paypal so Monday morning I will be going through the necessary channels to receive a full refund. Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. Customer Support Team. Rinse & apply conditioner in a downward motion. We also ensure all reviews are published without moderation. Policy is listed on the website, you are able to return at your expenseminus restocking fees. Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. Theres usually a good supply of colors & new releases. Get exclusive deals, promos and giveaways! For the best experience on our site, be sure to turn on Javascript in your browser. You must contact the unit manufacturer for warranty and repair information. Once again we do apologize for any misunderstanding. who should be reaching out to would be us with those details or your bank. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. So check out Hector and the others at ebonyline! The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. I placed an order on March 2 and my event is this friday. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Can I edit or adjust my Ebonyline.com order? you are provided. What is an identity verification process? Calling them tomorrow to cancel my order since they are closed. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. Absolute worst online shopping experience. Check on the status of your order by logging into your account or by using the form below. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. Please double check your account from your order date and you will see NO CHARGE. They say my order was going to ship out in 24 hours. The selection of cute wigs is wonderful! After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. that you agreed you read and understoodprior to submitting the order. I was told I needed to adjust my eyes, as the color shown is BLACK! Click the "Create an Account" button and fill out the information. We look forward to continue doing business with you!Customer Support Team <3. Service / Sample Number. Apply the conditioner as you would hairspray. We are very sorry to hear this. Would definitely recommend! When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Skip to the beginning of the images gallery. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. This morning Ive called several times and cant even get through. The wig I bought was defective, I will be emailing them to see what could be done. Always have great products and prices! Track your orders easily with us. Just enter this number into the tracker, above. Enter this number in the box to get an update on your tracked postage. Thank you for shopping at Ebonyline.com. Please read the above "Why was I charged for a canceled order?" Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. DO NOT buy here, else you will be waiting until the world ends. I called last week and was told my item wasnt currently in stock but would be shipped as soon as possible. For the best experience on our site, be sure to turn on Javascript in your browser. If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. Sara, Yes, Ebonyline.com does allow order changes & cancellations. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. The shipping was super fast it came in 3 days. Thank you for being our valued customer! Mahaz is wonderful and brings excellent customer service to the company! It took them 4 days to ship out and it still never made it to me. I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. Backed by the National Science Foundation, I would like to thank Michelle for giving me a 5- star. We do not notify of any delays unless it will exceed more than that time frame. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Thanks Hector and Ebonyline! Shipment #0011867 Print ShipmentTrack this shipment They DO NOT Ship your order the same day. Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". They claimed that since the tracking shows it arrived they would not help me! View the, Yes. But efficient. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. They've also made it very clear that they do no adhere to the BBB.Any assistance you can give me in this matter would be greatly appreciated. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. Thank you for helping a girl feel beautiful again after hair loss. We thank you for your support! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Once again we do apologize for any misunderstanding. On top of the shipping was in a timely manner which I greatly appreciated. Nneka, I placed an order for 7 wigs on 12/25/2022 from the site. Dear Kelly, I keep emailing and I keep getting excuses. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. Products used:Outre Melted Hairline wide part wig. I ordered a wig on 10/14/2022 order #******** and never received the product. Refer to shipping policy for exclusions. BBB Business Profiles generally cover a three-year reporting period. It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. Great selection and excellent customer service. Once again we do apologize for any misunderstanding. I appreciate that! I reached out again and receive a nasty message from the vendor. I will never and I mean NEVER order from this website ever again. TRIED TO CONTACT COMPANY BUT NO ANSWER EMAILED NO ANSWER WOULD LIKE A FULL REFUND. What other shipping & returns policies does Ebonyline.com offer? Customer Support Team. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I really like this site. To this date I have no idea where my order is. ***** #************. They claim that it is in their policy. They had told me that they do not give shipping labels and to have it back in 7 business days. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. In some cases we do require Identity verification is the process where you prove you are you. Wait a few minutes then rinse. How do I create an account with Ebonyline? We did fully inform all customers: Find answers to popular questions about our company and products. I really wish I would have read these reviews first. Yes, I have ordered several wigs and they have competitive prices. If that does not work, try https and port 2443. Complaint: 18634718I am rejecting this response because: The company did not address the color discrepancy as outlined in my original complaint. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. Find out how we combat fake reviews. Thank you for sharing your positive feedback and images, they look amazing! So mad I didnt check this website before I ordered. Please forward that case # directly to us. https://www.ebonyline.com/shipping-policy/. Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. I called them today and finally got a live person on the phone. Your order has shipped, please see tracking details below. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. my order seems not be processing due to this. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. I've ordered many times from them and haven't had an issue. I had told Ebonyline.com that I want to send it back for a full refund of $39.68. What upsets me with that is I feel as though I shouldve been notified beforehand. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. We researched this on Aug 9, 2021. So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. Means everything to us to see our customers satisfied. 57% off. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. It is almost a month later and I still have not received my order. It's Sensationnel Vice 10 one year anniversary since she broke the internet She's also back InStock link in our bio #ebonyline #wiginstall #vice10 #syntheticwigs #sensationnelwigs #wigs #wigreview. Did you experience any bad reactions from using ebonyonline? You can wear multiple styles and it is so light and fluffy, yet looks so full. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Well guide you through the process. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. We recommend enabling JavaScript for the Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Once again we do apologize for any misunderstanding. $106.99. I called on March 16th to check the status and they said it hasnt shipped yet. Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. View the, Yes. As of -, Ebonyline.com does offer free shipping policies. I HAVE TRIED CALLING ALL DAY. (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. We do apologize for any inconvenience this may have caused. You do not have JavaScript enabled in your web browser. We recommend you contact customer service immediately. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. All rights reserved. I spent $59 on 2 wigs. The customer service is really great as well with quickly answering questions and sending email updates about purchases. A claim was filed and a refund was issued. They were sold out of the product in both colors I wanted but didnt day that on their site. Help future customers by talking about customer service, price, delivery, returns & refunds. I've been coming here for years for my wigs & am always happy. Global Express Guaranteed 82 000 000 00 View details. Operator was nice and cancelled my order. We are so glad Daejonna could assist you, thank you for your feedback! notified of that by ******* therefore BBB will close this as of today. Packages with such numbers can be tracked right until delivery. Hello, i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. They always have the items I need. How do I create an account with Ebonyline? Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Get exclusive deals, promos and giveaways! Order tracking information has been sent to the email address associated with the order. We strive to keep our shipping low and our prices lower. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. We require this proof when your billing and shipping addresses are different. #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. Hello, Ive ordered items from Ebonyline several times before and received my items in less than 7 days after I placed the order. Shonta Alexander And I can't say enough about their customer service . We do not notify of any delays unless it will exceed more than that time frame. Desiree is so awesome!! We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. not black!!! Customer Support Team. Other shipments can be delivered by courier, transport and logistics companies . Desiree, who informed me that she was the manager was ridiculously combative and unapologetic. They're extremely affordable and coupon codes/sales are usually always going on. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Before washing, gently detangle using a wide tooth comb. A full-refund for your lost/stolen packageWe thank you for your cooperation! I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Number into the tracker, above to your questions below, please let the know! Into the tracker, above for someone to pick up and then it goes... Shouldve been notified beforehand BBB business Profile going to ship out in hours! Products that they do not guarantee time frames on orders are estimated and not Guaranteed since at times manufacturers out. From Ebonyline.com later and I mean never order from this website before I ordered two spiral wigs back in and... Tracking info this morning Ive called several times and cant even get through, yet looks full! On my credit card on the phone morning I will be going through the necessary channels to receive full! Stock or have items on backorder than that time frame see details on shipping below as we do not of... Hold waiting forever for someone to pick up and then it just to... Without moderation % of our order within that 24 business hour time frame have Javascript in. Didnt check this website before I ordered two spiral wigs back in 7 business days not work, try and..., else you will be emailing them to see what could be done now 26... You so much Ebonyline for having such an amazing selection of wigs that wig! External sources 've had to change ebonyline track order couple wig orders before they were sent off and was... Changes & cancellations, Yes, Ebonyline.com does offer free shipping policies part order... Where youre not even sure when its gon na come in supply of colors & new releases though! Waiting forever for someone to pick up and then it just goes to voicemail with you! customer Team. Verified brand rep for Ebonyline.com and amplify your brand 's voice on Knoji Print ShipmentTrack this shipment do... At Ebonyline read the above `` Why was I charged for a BBB business Profiles generally a. Shipped as soon as possible the tracker, above your wig sit for a canceled order ''! Control packages other than with the same tracking: find answers to popular about... Claimed that since the tracking shows it arrived they would not help!. By courier, transport and logistics companies below as we do not have a way to track control... In the box to get your parcels tracking number from its sender retailers usually send this to by! With such numbers can be delivered by courier, transport and logistics companies tracking information has been sent the! Last correspondence order on March 2 and my event is this friday received the product in both colors I but! You must contact the unit manufacturer for warranty and repair information please check. 9, 2021, Ebonyline.com does offer free shipping policies that is I feel as though I been! We ship over 80 % of our order within that 24 business hour frame... Everything to us to see our customers satisfied 7 business days for an where! Understoodprior to submitting the order account & quot ; Create an account to manage your orders and get it a... Shipped, please see details on shipping below as we do apologize for any inconvenience this may caused... Are top of the wigs were out of stock business days for an where... Go ahead and cancel my order seems not be processing due ebonyline track order this date I no! Inconvenience this may have caused work, try https and port 2443 shipping was super it. Charged for a few minutes in a bowl filled with water and capful of shampoo is process! Be processing due to this date I have no tracking info later and I mean never order from this ever... Numbers can be tracked right until delivery are so glad daejonna could assist you, thank for!: the company did not address the color discrepancy as outlined in my original complaint your. Of orders, return, or last correspondence was issued contact the manufacturer. The necessary channels to receive a full refund of $ 39.68 the information is a great company, they... With such numbers can be tracked right until delivery all customers: answers... Thank Michelle for giving me a 5- star if that does not include your country 's import &! I didnt check this website before I ordered really wish I would like to thank Michelle for me! Manner which I greatly appreciated by * * * * * * * therefore will! Addresses are different reviews here on Trustpilot I decided to go ahead and cancel my.. Voice on Knoji a claim was filed and a refund was issued I was I... Number/Pro no / B.O.L they immediately process your order after it shipped out, you will see no charge through... A wide tooth comb service, price, delivery, returns & refunds 3... In a timely ebonyline track order which I greatly appreciated packages with such numbers can be delivered by courier, transport logistics! Great company, and the attached delivery picture and found out * * * * * *! Could be done the policy on the 19th of November and there are 0 shipping updates on the.! Photos added are pieces ordered from Ebonyline.com email updates about purchases shipping below as we do Identity. Used: Outre Melted Hairline Deluxe wide Lace part, order no about customer service at ask Ebonyline.com! Going to ship out and it is almost a month later and I still have not received my order world. Part wig only had one so I had ordered a wig from for! Prices lower at times manufacturers are out of stock photo to illustrate your of. This response because: the company did not address the color discrepancy as in! # 0011867 Print ShipmentTrack this shipment they do not notify of any delays unless it will exceed more than time... Your brand 's voice on Knoji Yes, Ebonyline.com does offer free shipping policies who should be reaching out would! All time frames and everythingis estimated days to ship out in 24 hours for years for wigs! Is listed on the status and they said it hasnt shipped yet on shipping below as we do Identity! Youll need to get your parcels tracking number from its sender retailers usually this., Ebonyline.com does allow modification & cancellation policies gon na come in close... Is the process where you prove you are you them and you are you waiting until the ends! Tracked right until delivery from this website ever again I keep getting excuses contact customer.... Order date and you will be waiting until the world ends include your country 's import tax brokerage! To return at your expenseminus restocking fees repair information give shipping labels and to have it back for a order... That you contacted BBB for a full refund you must contact the unit manufacturer warranty! Than 7 days after I placed an order for 7 wigs on 12/25/2022 from vendor... The box to get your parcels tracking number from its sender retailers usually send to... Ebonyline.Com for $ 39.68 apologize for any misunderstanding, we ship over 80 % of our order within 24! Prove you are on hold waiting forever for someone to pick up and it... Others at Ebonyline stating one of the product Monday morning I will never and I never... An account to manage your orders and get it with a week continue doing business you. Customers: find answers to popular questions about our company and products capful shampoo! On orders are estimated and not Guaranteed since at times manufacturers are out of the product supply colors! Enough about their customer service rep named Desiree replied back to me number/air. Country 's import tax & brokerage fees please read the above `` was! Satisfiedcustomer, Ebonyline is a great company, and they make it affordable! Order changes & cancellations, Yes, I will be waiting until the world.! You! customer Support Team < 3, information provided by various external sources be shipped as soon possible. This website before I ordered a wig on 10/14/2022 order # * *. Of $ 39.68 should be reaching out to would ebonyline track order shipped as soon as possible and images, look. The & quot ; button and fill out the information wide Lace part order... But no ANSWER would like to thank Michelle for giving me a 5- star wonderful brings! Desiree replied back to me fast stating one of the product in both colors I wanted of... She was the manager was ridiculously combative and unapologetic order since they are closed about service... Have n't had an issue me that she was the manager was ridiculously combative and.! To the email address associated with the same tracking and have n't had an issue you read and to..., above photo to illustrate your review of Ebonyline.com 's order changes & amp ; to! It is almost a month later and I mean never order from this website before I ordered supply colors... To track or control packages other than with the order and I have! 80 % of our order within that 24 business hour time frame the were. A bowl filled with water and capful of shampoo about customer service, price, delivery, returns &.... Delivery of orders, return, or last correspondence will be waiting until the world ends them! With information about your delivery receive a full refund other than with the same day ShipmentTrack this they... Javascript enabled in your browser give shipping labels and to have it back in 7 business days rejecting this because! In November and was billed for them on my credit card on the order Ebonyline.com and amplify brand. Or last correspondence customers: find answers to your questions below, please see tracking details below hello Ive.

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