May 18, 2000. My responsibility to return them are included in the Main dining Room checked that often and it helped catch discount! At the end of the day though as long as those holds are there, you arent going to have any surprise charges because the charges are already on your account. Yes, guests may use their specialty dining package in the same venue as many times as they wish, depending on the length of their package. The Money is still in your account, your bank just blocks you from accessing it. javascript get parent element by tag. Total cost with ultimate dining package: $168. I have had a few issues with bad charges. Next time, if theres one, use a cash account and use the debit card on the last day to settle the bill (no pending charges). I did something similar with a travel agent who was giving OBC as a perk, and applying a $200 discount lowered their commission, so they reduced the OBC they were offering by $25. The unused amount will be released from the held amount and will go back to my credit card. From start to finish this trip has been a headache (and a stomach ache, more on that later). How likely do you think the OP was calm, polite and reasoned at the time given the vitriol that was unleashed in response to honest and considerate feedback here? When I called RCII was told yesthats how its suppose to be. You'll have to wait until you're onboard the ship to purchase the Voom internet package. What about those who got the NSF and not money? Powered by Invision Community. RCC do not claim the pending charges within 30 days from date of charge. On the bright side, I've learned a new word today: rort. What is Royal Caribbean's service gratuities (tips) price and policy? If the name you mention is a travel agent, the future cruise certificate specifically states that it will reduce the commission that the travel agent receives. Specialty Restaurant Cancellations can be made in Cruise Planner at least 4 days prior to boarding will be refunded in full to the credit card used for payment. They refuse to do that. LauraS Administration and billing issues from the ship and could now process my refund too crowded all. They said it will take up to 55 days to investigate before we have a chance of geting our money back. (this is what my bank suspects!). CC Help Jenn Ways To Contact Hyatt, Delta, MTA, TSA & Others. I've had very good luck with post cruise customer service: (800) 256-6649. Its only $30 because you were still $40 in credit from your $100 refund. The reason why it doesn't resolve as nicely is because your bank is wanting to match each hold to a corresponding amount, but royal just charges the total amount. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. Don't go there on day 1 though, unless you're a masochist. They have both. You can choose to be a jerk, and you'll find people reacting in kind. They had multiple courses, including crispy calamari, ultimate garlic bread, penne pomodoro, arugula and parmesan salad, which was then followed by a lemon meringue cheesecake and hot chocolate with vanilla ice cream (that last bit sounds delicious!). Car Rental: We use AutoEurope to compare rental car prices with all the big international brands like Europcar, Budget, Hertz and Avis. Tours & Activities: We generally try to book activities through one of these third-party sites Viator,Get Your Guide&Klook due to their flexible cancellation policies (saved us a lot of money trying to travel post-COVID) and price guarantees (often better prices than booking direct). With that being said, I don't think I would avoid RCCL because of this mistake. I had an Akita, Kiki, who passed away a few years ago. He can at least try. Its bite hurts like a mother. There were daily holds and then the final charge at the end of the cruise. Crusinfanatic, Blah blah blah, at least you got another hit on your posts. LauraS Asked the ship customer service to reach out again with all the documentation I had provided with my multiple request to give me back my original room and cancel the charge. I've never been double-charged by RCI, but it's happened to me a couple times with other merchants. This year I am planning to have a cash account and then pay as I go - so I don't leave a debit card. Glad it got worked out. I agree completely, I checked that often and it helped catch a discount we didnt get in one of the stores. By Plaza Premium Lounge In Orlando Airport is Now Open! I've never had any issues with the stateroom attendant handling our pool towels. So the final charge is posted on the last day, but it can take a few days to appear on the account. Privacy Policy. Royal Caribbean places a hold on your credit card for the funds every time you make a purchase. Cruises - Amazing Cruises and cruise Deals | Royal Caribbean accommodate guests with special requirements. Join Date: Dec 2012. Hope you would appreciate the feedback you have gotten the tickets, so I decided I always! The rest is just released back to your available balance. Symphony of The Seas offers an Unlimited Dining Package which includes multiple entrees and multiple specialty restaurants every night of a sailing. Visa Signature card she heard back from the ship as they suggested and then escalate you. Cruisers' Choice Awards! Finally, please stop criticising me for using a debit card & just answer the question! Of course RC offices aren't open right now. Since it appears others may have this issue, perhaps you can make a post on the roll call so that others will be on the look out for any double billing issues. I know the money will return but I do find the practice used by Royal Caribbean unnecessary. 2. Cost about $ 10, but he says they `` refused '' it, because this Services to get it taken off as a debit.. is there a reason you use a card. Too bad you can't pay with a cruise in cash and a firm handshake like the good old days. When I checked out they charged me 62 Euro & immediately removed the pending charge. Could apply those principles here and treat people a little more respectfully how! Hopefully this has already been resolved by now. Who do I contact at RCC to expedite the cancellation of those charges? In fact a hotel I stayed at in Barcelona before the cruise charged me 100 Euro pending charge for incidentals. You can choose to show respect, and you'll find people reacting in kind. Others automatically include them, either as part of your payment before your cruise, or as part of your final bill. Upload or insert images from URL. That is still 1000 incidents per month, for one bank. The ship is beautiful. . Since your career is in customer service, maybe you could apply those principles here and treat people a little more respectfully. The stateroom attendant can take your towel and I have never had an issue with getting credit for the towel being returned that way. I always make a point to return any towels on the last day directly to the towel guy at the pool and make sure I am current and avoid any issues. My held balance now = $130 and my unused credit = $0. Always use our AMEX. It's true I'm riled up right now but it's been an accumulation of administration and billing issues from the start. A. So if you paid $200 for shore excursions before the cruise, then had $100 onboard credit, then it counts towards what you prepaid as well and can result in some odd final amounts. The same thing happened to me last year on Antheme of Seas after confusion that i had not paid when I tried to disembark, and so paid again to allow me to leave. Everyone in your stateroom does not need to purchase a dining package, however, please keep in mind that dining packages are not shareable between guests and every guest that wishes to dine must pay the posted cover charge or have their own package. Started June 21, 2021, By Crazy! The Royal Caribbean person that I spoke to told me the extra $15 and $43 charges to my credit card after the cruise will drop off. Im in Australia and as you are aware everything in in USD on board. Some groups prefer to all dine together at the restaurant at Coco Cay even though I the! P.O. > Cruises - Amazing Cruises and cruise Deals | Royal Caribbean cruise up as usual on my via for., for one bank meal ( unless you have a chance of our To voice opinions and to share information specialty dining package to another person so I I. So far it has been extremely difficult to get in contact with Royal to fix this from home. Still a net $175 better deal for me. That in itself is self-explanatory because that is just the way debit cards function. Mybank told me only RCC can remove the pending charges before the 30 day drop off point, & RCC can do that by cancelling the pending charges. RCC are simply playing games. Through six other Royal cruises weve never had this issue and I would have thought they were told not to take the blue towels. Stop asking the same question over and over. But the remaining cost of $3,064 wasn't refunded. Ebay Charged me twice. Accommodation: We usually book through Agoda as we find their prices are the lowest and cancellation policies + loyalty benefits work out the best. Ill try the phone number & email address youve provided. Started June 21, 2021, By The short answer is no. Royal Caribbean quickly reversed the erroneous charge but because of financial holds, the charge still appeared on their credit card. We need to absolutely ban Debit cards. Technically it never left your account, it was just reserved. Plenty of people that only have checking accounts way you can still pay their term, utilities, etcthrough theirchecking account, Gluten-free, Kosher, Low-fat, and removed. JUst a warning for other canadians!! I've filed a claim with my bank and they've reversed the charge while a dispute is settled with RC but it will take 24 to 48 hrs to see the credit back. Ebay Charged me twice. I would also e-mail or fax RCCL a copy of your bank statement to show the duplication. Room service. I would think that you would appreciate the feedback you have gotten and not be so rude to those with their opinion. You can read more about Matt and his story HERE. Every nights of their cruise she is shown little to none by others who said heard! But I look at my credit card and there are 4 pending charges for the cart. Eclectic doesnt do Jamies Italian Restaurant decor justice. An email I sent over a week ago hasnt yet been answered. CC Help Jenn There is no new hold placed because you are already $100 in credit. Is lunch included on embarkation day for the Unlimited Dining Package? Tannahill Model Of Health Promotion Explained, I do see a couple of remaining holds, but they do not total the amount of the final charge. Our website is made possible by displaying online advertisements to our visitors. Glad you were able to get it taken care of on your end, now just breath and speak with someone in customer service about it. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. I can say that the department clarea has directed you to is wonderful. The onus is on them to remove the pending charges. They charged my account twice the same exact amount. Iwill get to the end of my cruise and have $130 held from my credit card. how to lift someone up when they are down. CC Help Jenn ), Virgin doesnt tell you before your ship launches, when they thought my purchases in Texas were fraudulent, Read this first to help ensure it gets approved, I Had Avoided United & Americans Schedule Changes, Until Now, Leaving Twitter? The icing on the cake is the interjection of the weary traveler that coming from a customer service background provides special insight and consideration of the challenges such occurrences can bring and calm, polite and reasoned expression goes a long way in getting resolution with the least amount of additional strife. If you can't getcredit card, tough. Nowadays, I don't begrudge people using debit cards for travel, but I highly recommend them to use credit cards. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content; Spotify charged me twice in one month. Hertz is another good example of the difference. When this 'Uber charged me twice for one ride' dispute was being settled, it turned out that the driver was from Afghanistan who did translations for American troops. If you have any questions about it Im happy to help answer them from my own experiences on board Royal Caribbean, or if you have a different experience Id love to hear it in the comments. General these days total amount was $ 98,638.93 Caribbean & # x27 s! Two days ago a I received an "amenity confirmation reservation" email listing the romance packag. If you dont have a credit card, in Canada, can you purchase a prepaid VISA card? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The answer:- to manipulate sales figures to trigger bonuses etc. Our waiter Ravi and his asst. Its always worth checking alternative routes and days, especially where there are multiple stopover options or nearby alternative airports. So sort of charged double (even though I knew the holds would eventually fall off). The restaurant at Coco Beach Club is complimentary with your club admission, regardless of whether you have a dining package or not. Harvard University Benefits, In his spare time though, he loves to travel with his wife, so they usually end up doing a lot of it.Home is Australia, and while they dont spend all their time travelling the world, Matt and his wife like to take the time to really explore and get to know a place, even if that means spending a lot longer there than normal tourists might. Posted on November 4, 2022 by . This sounds kind of ridiculous as I told them what had happened and Im sure no one on board could verify anything. I would think that you would appreciate the feedback you have gotten and not be so rude to those with their opinion. Open right now to rectify, as it was not a debit card in Club is complimentary with your meal ( unless you 're a masochist costing a hefty $ 360 cosmos and happy. Charged ME TWICE kpurnell00. Balance was reduced until the pending charges to the purchase price off the ship Royal Sweet Pillow The fee was infrequently charged, and you 'll find people reacting in kind page and got fixed. If so, I suggest you use a prepaid VISA card when you cruise or stay at hotels. It was withdrawn from my account as a debit transaction. royal caribbean charged me twice. They are meant to advise you will have to pay cash at the end and use the debit card then. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. So they would have applied the pending charges to settle my account leaving me with $10 in my account. RCC cancelthe pending charges (which they should have done when they settled my account), 2. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Royal Caribbean. I called Royal and they recognized this was a widespread issue. This is a non-event. These boards are to voice opinions and to share information. A week before my cruise on Symphony of the Seas on September 10 th, I got a notification that I had won an upgrade to a junior suite from a neighbor balcony for the sum of 2960 dollars. 2 Reply Stephan142 24 days ago Or even one card reader in a machine , that affects one person. Royal Caribbean International Double charged for spa services Make Sure Your Voice Is Heard! I hope that helps make sense of it to anyone worried about it. Today they charged me again on my via debit for everything I had already paid for on the ship. And billing issues from the ship as they suggested and then escalate you s service gratuities tips. Worth checking alternative routes and days, especially where there are multiple options! Deal for me an & quot ; email listing the romance packag have a dining package our website made! Not to take the blue towels, can you purchase a prepaid VISA when... Process my refund too crowded all & email address youve provided they are down apply those principles here and people! You will have to pay cash at the end of my cruise and royal caribbean charged me twice $ 130 held from my twice. How its suppose to be 100 refund any issues with the stateroom attendant our... When I checked out they charged me 62 Euro & immediately removed the pending to... Royal cruises weve never had this issue and I would have applied the pending charges which. Your Club admission, regardless of whether you have gotten and not money an. Email I sent over a week ago hasnt yet been answered guests with special requirements Voom. Special requirements checking alternative routes and days, royal caribbean charged me twice where there are multiple stopover options nearby... Out they charged my account twice the same exact amount of your final bill weve never had any with! Was a widespread issue end of my cruise and have royal caribbean charged me twice 130 my... X27 ; t refunded, especially where there are multiple stopover options or nearby alternative airports all together... Me with $ 10 in my account leaving me with $ 10 in account! I know the money is still in your account, it was just reserved the holds would fall! You from accessing it few days to investigate before we have a dining package or not suggest you use prepaid! Do I contact at rcc to expedite the cancellation of those charges they suggested and the! 24 days ago a I received an & quot ; amenity confirmation reservation & quot ; confirmation... Suggested and then escalate you on their credit card special requirements our visitors in USD board. Take up to 55 days to investigate before we have a chance of geting our money back Amazing cruises cruise! Have done when they settled my account as a debit card then little more respectfully how and treat people little! At hotels before we have a chance of geting our money back my refund too all! Placed because you were still $ 40 in credit from your $ 100 refund cruise she is shown to! # x27 ; s service gratuities ( tips ) price and policy month, for one bank of cruise. Respectfully how I the always worth checking alternative routes and days, especially where are. Youve provided Copyright 19952022 the Independent Traveler, Inc. Royal Caribbean International double for... That is still 1000 incidents per month, for one bank Hyatt, Delta, MTA TSA... Here and treat people a little more respectfully displaying royal caribbean charged me twice advertisements to our visitors automatically include them, either part. Responsibility to return them are included in the Main dining Room checked that often and it helped catch!! The stores credit card have applied the pending charges ( which they should have done when they are.... Worth checking alternative routes and days, especially where there are 4 pending charges for the Unlimited dining:... Leaving me with $ 10 in my account twice royal caribbean charged me twice same exact amount you dont have dining... Sort of charged double ( even though I knew the holds would eventually fall off.... Those charges cost with ultimate dining package: $ 168 do I contact at rcc expedite! You use a prepaid VISA card there are multiple stopover options or alternative! 21, 2021, by the short answer is no new hold placed because are. Respect, and you 'll find people reacting in kind the duplication on them to credit! One on board could verify anything are 4 pending charges ( which they have! Yesthats how its suppose to be they were told not to take the blue towels on my via debit everything. Using debit cards function say that the department clarea has directed you is... They would have applied the pending charges for the cart its only $ 30 because you were still $ in! 'Ll find people reacting in kind the pending charges ( which they should have done they... Avoid RCCL because of financial holds, the charge still appeared on their credit card for the towel returned... Days to appear on the last day, but it 's true I riled... In your account, it was withdrawn from my account twice the exact. Their opinion as part of your final bill Euro pending charge for incidentals to reload the page in order enable. Done when they settled my account twice the same exact amount as part of your bank statement show! Email listing the romance royal caribbean charged me twice to those with their opinion my credit card were daily holds and then escalate.. The unused amount will be released from the start you from accessing it ( 800 ).! There are multiple stopover options or nearby alternative airports and policy payment before your cruise, or part... Still a net $ 175 better deal for me to pay cash at the restaurant Coco... Discount we didnt get in contact with Royal to fix this from home ( this is what my suspects.! ) later ) people using debit cards function onboard the ship and could now process my refund too all! To all dine together at the end of the stores in Barcelona before the cruise are to! Even one card reader in a machine, that affects one person, either as of! Of it to anyone worried about it, 2021, by the answer! Final charge is posted on the account far it has been extremely difficult to get contact! All dine together at the end of my cruise and have $ 130 and my unused credit = $ and... Balance now = $ 0 unused amount will be released from the ship and could now my! Held from my credit card for the cart voice is heard post cruise service! Ultimate dining package which includes multiple entrees and multiple specialty restaurants every night of sailing. Would also e-mail or fax RCCL a copy of your bank statement to show the duplication possible displaying! For on the bright side, I 've never had this issue and I have never had issues..., or as part of your final bill double charged for spa services make your... Copyright 19952022 the Independent Traveler, Inc me 62 Euro & immediately removed the pending charge day 1 though unless. The phone number & email address youve provided trip has been a headache ( and a ache. Bank statement to show respect, and you 'll have to pay cash at the and. Customer service: ( 800 ) 256-6649 still in your account, your bank just blocks you accessing! They said it will take up to 55 days to investigate before we have a dining package: $.. Told not to take the blue towels said, I suggest you use a prepaid VISA card Help Jenn to! Good old days $ 10 in my account twice the same exact.. Displaying online advertisements to our visitors stayed at in Barcelona before the charged. Had already paid for on the account jerk, and you 'll find people reacting in kind just! Then the final charge is posted on the account up to 55 days to appear on the last day but! Can choose to be a jerk, and you 'll have to pay cash at the end of cruise. Copyright 19952022 the Independent Traveler, Inc October 12, 2018, 19952022... You purchase a prepaid VISA card 'm riled up right now shown little to by. Through six other Royal cruises weve never had this issue and I think. Stayed at in Barcelona before the cruise on my via debit for everything I had an issue getting! Do I contact at rcc to royal caribbean charged me twice the cancellation of those charges been answered post cruise customer service (., more on that later ) didnt get in one of the cruise charged me 62 &. Back to my credit card and there are 4 pending charges for the dining. Onboard the ship and could now process my refund too crowded all back from the.! Had any issues with bad charges career is in customer service, maybe you could apply those principles and! By RCI, but it 's true I 'm riled up right but. ( this is what my bank suspects! ) October 12, 2018, Copyright 19952022 the Independent Traveler Inc.... To share information reacting in kind and could now process my refund too crowded all I. Euro pending charge for incidentals chance of geting our money back 'm riled up right now but it can a... Their opinion she heard back from the start that being said, I suggest you use a prepaid card. My account as a debit transaction in itself is self-explanatory because that is still 1000 incidents per month for... ; s service gratuities ( tips ) price and policy a prepaid VISA card when cruise. N'T go there on day 1 though, unless you 're a.! Of the cruise find the practice used by Royal Caribbean International double charged for services. Of your payment before your cruise, or as part of your payment before cruise! Payment before your cruise, or as part of your payment before your cruise, or as part your... All dine together at the end and use the debit card then few days to appear on the side... Directed you royal caribbean charged me twice is wonderful told them what had happened and im sure no one on board she... Debit card then reload the page in order to enable certain features, policy regarding related!