We will need to see proof of your address. The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. You have the option to print or download this for your records. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. This same problem is also common with the letter D and C etc. We will refund any payments you have made to your Account. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. ICICI Bank - Home. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. Take your form, a passport. Mersey Tunnels | Merseytravel If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change.. We aim to have normal service resumed as swiftly as possible. receive the highest rate of mobility component of the Disability Living Allowance; Click here to find out more about T-FLOW and calculate how much you can save. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. The tunnels debt was paid off long ago, why are we still paying tolls? Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. T-FLOW account. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. One of the benefits of T-FLOW is that you can manage your account online. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. This is likely due to your active Direct Debit payment date on your account. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Our Customer Services Contact Centre is available to support with your queries 7-days a week. All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. What happens if I need to make more than my planned journeys? Due to the elections last year, instead of being a . You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. What do the traffic light and lane display messages mean? We are sorry for any inconvenience caused. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. If you have not told us that you have changed your vehicle you will have to pay the full toll. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. There is a restriction to four vehicles for each personal account. The loans are still being paid and will not be paid off until 2048. If you wish to change your nominated vehicle please call 0151 330 1004. 8. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. Step 3. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. you receive the mobility supplement of a War Pension. Once your application has been verified and eligibility approved, your vehicle will be automatically classified and when it presents at the toll plaza and is read by the camera and you will automatically be charged at the discounted toll rate. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Step 2. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. I want to travel through the tunnel. Easily manage your Mersey Tunnel Fast Tag with this app. This application provides the best possible management for your Mersey Tunnels Fast Tag. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. You can cancel your T-FLOW account at any time . Please ensure you leave enough credit to cover any journeys that you need to make. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. Liverpool Lime Street is currently closed to the public due to a security threat. Account holders who live in the City Region also benefit from a further discount on their journeys. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. With over 70,000 journeys a day, the tunnels are critical to the social and economic wellbeing of our region, so continued investment is needed to keep them running both efficiently and safely. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. You need to contact Merseytravel directly on tag@merseytravel.gov.uk. You receive the highest rate of mobility component of the Disability Living Allowance. No trains are running from the station. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. We aim to have normal service resumed as swiftly as possible. We aim to have normal service resumed as swiftly as possible. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. The full amount of your top up is credited towards any journeys. The toll fee will be deducted from your T-FLOW account. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. Any payments made using a mobile device (e.g. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. Check out some of our frequently asked questions. It's a simple, reloadable tag, which is affixed to the inside of your car's windscreen, enabling you to automatically pay for tolls, parking, and more. Please use. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. We recommend that you check the rules for the type of ticket you hold before making a claim. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Refunds and Compensation. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. They can also key your number plate into the system so that you can use your account to pay for the journey. or pay for any additional journeys by cash or card. You will need a pre-paid toll account and you must not be travelling for business reasons. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. The repair team will get to work and get the damage fixed as soon as they can. Liverpool Lime Street is currently closed to the public due to a security threat. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. The Resident Concession is only available for personal use. Log in to manage your Mersey Tunnels account. What documents do I need as proof of eligibility? Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. -If you change your nominated vehicle you must let us know by calling. However, we may close one of the Tunnels, usually at night, to carry out maintenance. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. How do I calculate my monthly Direct Debit Payment? If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. 8am to 8pm - Saturday, Sunday and Bank Holidays. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Mersey Tunnels Fast Tag top up and account queries. you receive the enhanced rate of the mobility component of the Personal Independence Payment; For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. To make a claim, simply click on the compensation tab below . This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. They will be contacted directly to discuss transferring to T-FLOW over the coming months. The toll fee will be deducted from your T-FLOW account. T-FLOW is available for all vehicle classes and removes the need for cash. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. Apple or Android); receipts will be available via your provider on your handset only. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Our online application process, or address change, will automatically verify your residency. TERMINATING OR ENDING THIS AGREEMENT You are able to top up your fast tag securely from this app. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. You can find out more information about the DVLA standards online here. The debts are not of a level that would significantly impact the level of the toll. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. You may find the answer or help you need there. You can check how much you spend and keep track of the journeys you have made via our online account management system. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. Do I need to attend court? Rail. The discount is only available to eligible, registered T-FLOW accounts for personal journeys. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Penalty surcharge 60, 200 per hour. Merseytravel reserves the right to refuse any incomplete Application. We usually operate a reliable service however sometimes things can go wrong. your current driving licence If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. (h) The User shall . . If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. You must carry your personal identity pass and be travelling in your nominated vehicle. Does the Local Residents Discount apply to taxis, driving instructors, or others who use their vehicles for business use? Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Can I ride my bicycle through the tunnel? If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. We are sorry for any inconvenience caused. We are unable to provide a copy of the receipt of this type of payment. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK The concession can only be used by you, the concession holder. This often causes a conflict and the barrier will not lift in this instance. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. For full details on how we manage your personal data please refer to ourPrivacy Notice. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. Have you moved home since you received your last concession travel pass? Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. Minimum charge one hour. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Pay and Get FASTag at door step. If you do not live in these local authorities you will receive 40 free journeys every year. Do I have to register to get the discount? The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Region's six local authorities - Halton, Knowsley, Liverpool, Sefton, St Helens and . If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. No trains are running from the station. The tag has a validity of 5 years and after purchasing . To login with Merseytravel fast tag account login, you can use the official links we have provided below. By using T-FLOW paying by mobile devices ( apple or Android ) ; receipts will be able top... Refund any payments made using a mobile device ( e.g paid for via cash or card for each account. The month of journeys that you can use the official links we have provided below register to the! Ticketing queries from savings by using T-FLOW - 3rd,10th,17th and 24th of the attended lanes at the toll plaza of... 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