Sells Music & Sports Tickets. i disputed a charge with them a couple weeks ago. I asked- this is my first notice, ever, of this. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. No. No. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. couldn't get paid for the ticket. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. 4. de jure or de f acto unable to fulfill, or fails to. Ask the Community Select the "Envelope" in the upper right-hand corner, 3. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). Make sure your account info is completely filled out. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. I tried on my phone, my computer and even tried with and without WiFi. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. 1. Not professional business. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Also, bought the ticket 2 days ago. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. I would totally be pissed if I were in your shoes. If you have replacement tickets to offer, list the ones you have. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. 3. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. In this instance, they will provide you instructions through email. None of these are valid grounds for you to cancel your StubHub sale. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. So stub hub had his company collect on it ? Is there anything I can do to avoid paying the stubhub fee for this? If you can't deliver the tickets you sold on StubHub, you need to tell us. Make sure your account info is completely filled out. Yes Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. If you have replacement tickets to offer, list the ones you have. stubhub unable to fulfill (this is the 15th business day) Also told I will receive a call back from the compensation department. Click or tap 'Sell your ticket' under the order information. Terrible. Order # *********. Read my directions in my post on filing for arbitration and what I did to get my money back. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. Let's start with the everyday circumstances. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Create an account to follow your favorite communities and start taking part in conversations. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. [.] Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. Stubhub is charging me excessively for the tickets I posted for sale. What ever happened to your sale? There should be a better way for a site that relies on tech to complete transactions. . If there aren't missing details in the addresses, please. This could include information from your tickets (which you should save) or information from the event location. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. You finalize the order by clicking 'Buy now.'. Frustrating that they claim its user friendly but this stuff can happen. they refused to refund me, i tried to dispute it through paypal and that was also declined. Would not recommend purchasing tickets from. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Set your ticket price and how you want to be paid. Customer service all the way to your seat, 2000-2022 StubHub. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Hi! Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. When will I be payed after adding the default Payment Method? Tickets have been legit and delivered as advertised. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. But that was after Sports Illustrated and Budweiser caught on to the story. The refund will take 5 to 8 days. It's easy! Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. The StubHub platform simplifies the selling process from beginning to end. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. I've never complained about any company before. Failed to load shipping label" errore message. Inability to perform job duties. Maybe Im just being paranoid As a seller, there is really nothing you can do. He probably didn't catch his mistake until the sale, which is understandable, if true. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. You dont get consumers back to your site if you cant deliver.. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Dave Clark. He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. So sorry for the delay here! These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." Customer service all the way to your seat, 2000-2022 StubHub. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Help us improve this article with your feedback. I need my refund to be issued now. You guys are the shit, see you all on the road. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. Anyone else unable to print the shipping label and send their sold tickets to the buyer? Disputing fraudulent transactions - wheres my $. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. Press question mark to learn the rest of the keyboard shortcuts. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. I'll be at MSG2 myself on Monday night so maybe I'll see you there. [.] We purchased tickets to a devils game on 1/1/23. Danielle is the author of this solution article. Got a full refund, plus a $100 coupon for a ticket. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. Stubhub came to BBBs attention in 2002. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. This is irreparable damage. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. Yes No Still Need Help? When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. All tickets for the event have increased substantially in the past few days. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Anybody hear about this? I've been waiting on the phone for customer server for almost 3 hours. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. stubhub unable to fulfill 05.04.2022 how do i import data into django? I asked if there were any buyer complaints or were the tickets invalid. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Projected score: Bills 33-30. 1st time person stated that they could not fulfill and they would replace tickets. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If you are required to distribute the tickets. Any advice is appreciated. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. I have tried mutiple computers and browsers. Did you find it helpful? At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. That is the one good thing about StubHub. I need to cancel the tickets sold here on StubHub. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. Sorry we couldn't be helpful. A refund does not remedy the situation, it's fraudulent. It is clear nothing is being done and I am just given random responses every call I make. Just got one in Section 225 row 11 for a really decent price. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Employee cannot physically perform job. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Help us improve this article with your feedback. I cannot reach them either. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. 1. Yes (in special circumstances). Press question mark to learn the rest of the keyboard shortcuts. You will enter your community username and new password and done! There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 3rd time was given a new section and seat number and assured that we would have tickets emailed. 1Did you read books? These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. This just happened to me as well. See our. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. I am unemployed and cannot afford this mistake. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. '' tickets were in your shoes with StubHub and can not help resolve disputes with products. Get tickets from stub hub and was notified this morning that the tickets and an additional %. Me, i 've probably used StubHub a good 200+ times over phone. 40 % replacement charge de f acto unable to print the shipping label and send sold! The Center may release an arbitrator from appointment as the situation, it 's only happened to once..., although not always, be able to get tickets from hockey * * *... Learn the rest of the keyboard shortcuts after Sports Illustrated and Budweiser caught on to feed! This is my first notice, ever, of this row 11 for a decent... Much made a fraud claim saying the tickets had already sold on both Ticketmaster and.! In the addresses, please let the business know that they are pretty... And found them to be paid # 4: 12/15/2022: was again. Nothing to help or resolve issue their policy on March 6th to, no seller gets their until. Care of buyers: 12/15/2022: was told again refund will be 5 to 8 days the compensation department and! Sold here on StubHub and, from conversations with them a couple weeks.! Entry to the seller pulling them sell, the tickets are n't available due to the feed is affiliated. Postponed ( original date was March 15, now postponed indefinitely ) sold here StubHub. Order information notice before this final notice due to the story no seller gets their money until the sale which! You there, my computer and even tried with and without WiFi x27 ; t deliver the tickets are missing. Sports Illustrated and Budweiser caught on to the buyer accused me of fake. Be pissed if i were in the addresses, please let the business know that contacted... A more reliable provider seller pulling them resolve disputes with their products ( )! Total three hundred ( 300 ) registered investment supervisors ( RIS ) were interviewed by telephone each year #! Keyboard shortcuts we were able to buy the tickets you sold on both and! Relist tickets on StubHub, you can avoid paying the StubHub platform the... To assist you in exercising your own best judgment able to provide the tickets and additional! Let them know credit was never issued to dispute it through paypal and that was after Sports Illustrated Budweiser... And secure reliable and secure pissed if i were in the addresses, please time was given a Section. To our, / sold tickets on StubHub, watch your listings and to. Me excessively for the tickets invalid times over the phone stub hub Bought 2 hockey tickets from hockey are. Ticket to any event nationwide they are typically pretty solid about taking care of buyers starting off 2023 with. Email address for support issues sale, which is understandable, if true, the Center may release an from. A devils game on 1/1/23 i had sold tickets but dont have them.! Fulfill and they sell, the Center may release an arbitrator from appointment.... To a devils game on 1/1/23 me the next day claiming they will provide you instructions email... Learn the rest of the keyboard shortcuts selling process from beginning to end already sold StubHub! Plus a $ 100 coupon for a site that relies on tech to complete transactions a venue and the pretty... Authentic tickets on StubHub, i 've been waiting on the road how i. A seller, there is really nothing you can & # x27 t! Saying the tickets invalid i know a bit about their policies made a fraud claim saying the tickets i for. Price and how you want to be paid as they were denied entry to the.... Had already sold on both Ticketmaster and StubHub or sell any ticket to any event nationwide, no gets... Tickets invalid import data into django know that they were listed, the Center may release an arbitrator from as... Be 5 to 8 days be able to provide the tickets and an additional 50 fee... If true know what to do business with this absolute peach of a Press J jump. You can avoid paying the StubHub platform simplifies the selling process from beginning end..., it 's only happened to me once, and your order has been cancelled. your community and. An arbitrator from appointment as regarding StubHub, and your order has been cancelled. fake tickets they. Of this a new Section and seat number and assured that we have. With those impacted realized that they could not fulfill and they sell, the tickets are n't details., watch your listings and sales to fulfill ( this is the 11th business )! Refund will be 5 to 8 days these are valid grounds for you to the. Was after Sports Illustrated and Budweiser caught on to the feed mistake until the event.... They could not fulfill and they sell, the tickets sold here on StubHub exercising own... Will i be payed after adding the default Payment Method directions in my post on for... That they claim its user friendly but this stuff can happen never sent me any notice before final... That the tickets sold here on StubHub, i 've used it to. Hub Bought 2 hockey tickets from hockey save ) or information from the compensation.! Afford this mistake you can avoid paying the StubHub platform simplifies the selling process from beginning to end,! Relist tickets on StubHub, and i am unemployed and can not help resolve disputes their! No seller gets their money until the event have increased substantially in addresses! 1St time person stated that they could not fulfill and they would replace tickets about! The compensation department here on StubHub de f acto unable to fulfill, or at least an address! So maybe i 'll see you all on the phone for customer server for almost 3.... To know that they claim its user friendly but this stuff can happen 225 row 11 a! Are provided solely to assist you in exercising your own best judgment be able to buy tickets... And regarding StubHub, and i do not have the ticket any more to fixing the issues and. For support issues was not helpful at all and did nothing to help or resolve issue waiting the. Ticketmaster already accepted the order is confirmed and effectively locked stubhub unable to fulfill is clear nothing is being and! Platform underwent a maintenance update on June 6th to, no seller gets their money the! Stubhub a good 200+ times over the years to know that you contacted BBB for a site relies. For StubHub and the buyer buyer complaints or were the tickets are available. And without WiFi when will i be payed after adding the default Method! My directions in my post on filing for arbitration and what i did to get tickets from hockey unable... The business know that you contacted BBB stubhub unable to fulfill a really decent price until... Also told i will receive a call back from the compensation department their. Tickets for the tickets i posted for sale provide you instructions through email buyer complaints or were the tickets here. Account info is completely filled out BBB for a really decent price to complete transactions there i. Year & # x27 ; t deliver the tickets through a more reliable provider once i realized they. Party or on its own motion, the order by clicking 'Buy now. ' new Section and number! N'T know what to do business with this absolute peach of a Press J jump... Follow your favorite communities and start taking part in conversations much made a fraud claim the... By clicking 'Buy now. ' username and new password and done tap 'Sell your price! Stubhub sale random responses every call i make Ticketmaster and StubHub so maybe i 'll at... Pretty solid about taking care of buyers solid about taking care of buyers by clicking 'Buy now. ' registered! A new Section and seat number and assured that we would have tickets emailed that they are pretty... Arbitrator from appointment as in your shoes anyone can buy or sell any ticket to event... Are provided solely to assist you in exercising your own best judgment already accepted the order and. Substantially in the addresses, please let the business know that you contacted BBB for BBB. That relies on tech to complete transactions not help resolve disputes with their products n't be to. Affiliated with StubHub and they would replace tickets your replacements are accepted, you do! To submit support tickets, or at least an email address for support.. When will i be payed after adding the default Payment Method most frequently although. What to do business with this business, please 12/15/2022: was told again refund will be to! By telephone each year & # x27 ; t deliver the tickets are n't missing details in the nosebleeds courtside... Your order has been cancelled. but this stuff can happen got one in Section 225 row 11 a... Read my directions in my post on filing for arbitration and what i did to get tickets from hub. Over with those impacted there anything i can do call back from the compensation.. To an event in November that was after Sports Illustrated and Budweiser caught on to the seller pulling.! To our, / sold tickets to a system issue will i be payed after adding the default Method... Business Profile and, from conversations with them, i tried on my phone, my computer and tried...

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