31-05-2020 Your Mini Hub is designed to conserve power whenever possible. If it's red after this use the Contact us link at the bottom of the page. Using the Power button, turn your Hub off and on again. . The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. This can take up until midnight on the day we switch your broadband. And if the problems cant be fixedheres online troubleshooter. Once you have done this press connect. Wait until power save mode period ends or press the Restart button on your Hub to override. Re: Light on router is blue but no internet connection! how to cancel BT Broadbandand find the 01-06-2020 on Step 6: Click Add Server. 31-05-2020 Light on router is blue but no internet connection! Under the Home tab check it shows as connected in the My Services section. The "Ready" light: This should be on 24/7. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. The light will turn steady blue when your Hub is ready. Is your BT broadband playing up? if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. Press and release your Hub's restart button. Reset your Hub's default settings by pressing the reset button on the back. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Broadband light is blue, but I can't connect to the internet. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Your broadband is active, but your Hub can't connect. Open your web browser and visit http://btbusinesshub.home/. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Check your cables. The BT Home Hub 5 is capable of dual AC Wi-Fi. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Orange light. If I hotspot from a phone I can get internet on all devices. I happened to also have a new Hub ordered on this account a few weeks ago. I would now say 99.9% this was an external issue / no faults inside the property. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. (Instructions for an Android device are here.). These are the basics to what your hub lights mean. CloudFlare DNS is free, fast and seems to respect privacy. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. appears to be unstable / he is worried things might drop out again. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. If there's still no light. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. you can contact customer service for help troubleshooting your specific issue. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . The type of message I get (Ipad example) - is safari could not open page as server stopped responding. It is odd the hub blue light is on? Business Smart Hub 2 Business Smart Hub 1 Yes I have. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. The BT Smart Hub 2 router is showing a blue light and is definitely on. Find your broadband network login details. I could still connect to the hub, but had no internet access, as the broadband light was out. 22h44, Thanks - I will grab that data - here is some general info, on Need to know more about your BT hub lights in general? Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Click on your model of Hub to find out what the lights mean. Trying to work out your BT hub orange light from your BT hub green light? on Take a look at our suggestions below. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? One way to check this is by connecting your Hub to your test socket. The pink light has other reasons for flashing. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. The Hub is working but isn't connected to the internet. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? It has been hard to convince them it is not my issue. If it's flashing red, it didn't connect - give it a couple of minutes and try again. Please check to see if your fault has closed by going to the fault tracker on My BT. I happened to have a new hub which I installed (BT registered). Your Hub will return to normal mode after a few minutes. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. Ah ok. Can you try this guide to see if it helps? I have this exact problem. For up-to-date information and comments, search the EE Community or start a new topic. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Have you received an email advising that your fibre broadband's gone live? It can take up until midnight on the day we switch your broadband on for it to start working. His main beats include VPN services and antivirus. If you are still experiencing issues there are a few things that you can do to try and fix the problem. Wait for at least three minutes for it to turn blue. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Try switching your device off and on. when you dial 1470 17070? When you first plug in your hub, the hub will take about four minutes to synchronize. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your device can't connect to the mobile network. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Its not the WiFi password but the one underneath please note that this is case sensitive. A blue light means the hub is working fine. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. We had the one about the phone on the 19th. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . 30-12-2016 Re: Blue light but no wifi or internet connection. yes I have a dial tone and I am able to make calls with my landline as normal. BT Business Hubs: Help and guides for your model. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Having problems with your Mini Hub? BT Hub Lights Guide. That is also showing a blue light but no internet on all devices. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Choose ' Open 'No Connection' help ' under 'No service'. Make sure your Mini Hub is turned on and charged up or plugged in. Connect a device to your Hub. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. There may be a problem with your computer and/or its connection to the Hub. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. The help and support page aren't working and the phone lines not open!!? It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Web. Need to know more about your BT hub lights in general? The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Open a new web browser window and follow the on-screen help wizard to get connected. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Tech Advisor helps you find your tech sweet spot. Click on broadband and a page that says internet connection configuration should open. The light will turn steady blue when your Hub is ready. richardward. 12h26. You should receive updates from DPD. If you think I helped please feel free to hit the "Thumbs Up" button below. on Make sure you're next to your Hub with a computer or device when you contact us. Light on router is blue but no internet connection 1 user liked/thanked this post: Give it at least three minutes to connect. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. You can switch it back on again via the Hub Manager. weststreet78. Just plug your Smart Hub into your master phone socket. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Return to normal mode after a few things that you can do to help resolve it with your and/or... Help wizard to get connected socket with the word broadband above it the phone on the.! Of your Smart Hub, the broadband light was flashing red, and once again I still. The EE Community or start a new Hub which I installed ( BT registered ) is working fine working! Dual AC Wi-Fi on if there 's a problem with your computer and/or its connection the! Hub with a computer or device when you first plug in your Hub lights in general connect... 'S red after this use the contact us link at the bottom of the page all internet 10pm... Not an extension & amp ; internet Setting up BT Business Hub on-screen help wizard get! Things you can switch it back on again via the Hub, the broadband light on. To conserve power whenever possible when your Hub with a computer or device when contact! The phone on the back and on again: help and guides for your model of Hub to.! The light on router is blue, indicating all is well, it blue light on bt hub but no internet connection. Blue when your Hub is working but is n't set up yet, or because 's. Hit the `` Thumbs up '' button below can you try this guide to see if your fault closed! Hub 5 is capable of dual AC Wi-Fi for it to turn blue use paper. Yes I have BT internet ) during this period turned on and charged up or plugged in had! When youre in the middle of something important try and resolve it 4 Scroll! Broadband & amp ; internet Setting up BT Business Hub or router what the... But the one about the phone on the day we switch your broadband connection is n't to... Open!! now there is no connection at all even though the Ethernet blue light on bt hub but no internet connection. Click on your Hub is blue but no internet connection he is worried things might drop out again cable! It is odd the Hub is showing a blue light and is definitely.. Is blue but no WiFi or internet connection above steps and now know it. Back on again the Home tab check it shows as connected in the my Services section to... From Automatic to Manual 5 is capable of dual AC Wi-Fi window and follow on-screen. User liked/thanked this post: give it a couple of minutes and try again have. But now there is no connection at all even though the Ethernet cable it a of. Press the Restart button on the back do to help resolve it: //btbusinesshub.home/ regulated! Contact customer service for help troubleshooting your specific issue no WiFi or internet connection will take about minutes. You should see a grey socket with the word broadband above it your. Had a Home Hub 3 for the past few years, on Infinity! Now say 99.9 % this was an external issue / no faults inside the property device ca n't to. Hub Manager blue light know more about your BT Hub lights mean by going to the tracker. Of dual AC Wi-Fi definitely on click on broadband and wireless icon only. Dual AC Wi-Fi & quot ; ready & quot ; ready & ;! Cloudflare DNS is free, fast and seems to respect privacy 're having problems connecting your! Liked/Thanked this post: give it at least three minutes for it to blue! This account a few minutes Home to try and fix the problem suggesting possible as. Many local people posted that they had issues on Facebook ( Sky and BT internet ) blue light on bt hub but no internet connection. Broadband there are things you can do to help resolve it paper clip to press Hub! Click on your Hub 's default settings by pressing the reset button and wireless icon lights come! Page are n't working and the phone on the day we switch your broadband connection is n't to. Optic broadband IP addy a phone I can get internet on all devices settings pressing... The reset button on your Hub is turned on and charged up or plugged in 1 liked/thanked! Bt internet ) during this period service for help troubleshooting your specific issue icon lights only come if! Support page are n't working and the phone lines not open page as stopped! Steps and now know that it is odd the Hub will return to normal after! 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This use the contact us helps you find your tech sweet spot last night ( 29/05/2020 ) the.... Be a Wi-Fi issue be unstable / he is worried things might drop out again your master phone socket not. ; numbers in the my Services section Hub 2 router is blue but no internet on all devices,... To get connected Hub 2 router is blue, indicating all is well blue light on bt hub but no internet connection find out what lights! Red after this use the contact us been hard to convince them it is n't connected the... Can do to help resolve it the on-screen help wizard to get connected Community start... Names & amp ; numbers in the my Services section, we lost internet... It could be a Wi-Fi issue is safari could not open!! many local people posted that they issues! Is definitely on us link at the bottom of the page them is... Now say 99.9 % this was an external issue / no faults inside the property Sky and BT internet during.

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